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FAQ

We list the most commonly asked questions by our clients here to help users of this website to find answers fast and directly. However, we cannot list all questions since there are many new and special ones by clients from all over the world. In case you didn’t see answers to your questions, please feel free to contact us through Email:sales@customguitarra.com or Whatsapp: +86-18992028057.

About Order

  • Q.

    How can I make my order?

    A.

    It is simple. Contact us with your detailed requirement by email, contact forms or phone number on this site. Our pre-sale consultant will ensure all your requirement is clear and will be 100% fulfilled.

  • Q.

    How do I buy the acoustic guitars of presented brands?

  • Q.

    How can I buy customized guitar?

  • Q.

    How do I track my order?

About Shipping

  • Q.

    Will you ship my order?

    A.

    It is no doubt that your order will be shipped timely and correctly. We will send tracking information or evidence of deliver through email or any other possible contact ways.

  • Q.

    How long it takes to ship my order?

  • Q.

    Will you ship to my country?

  • Q.

    How do you ship my order?

  • Q.

    How long will my order arrive?

  • Q.

    How do you pack my order?

About Production

  • Q.

    What can I buy from you?

    A.

    You can buy types of acoustic and classical guitars from us. We represent original Chinese brands. And we also provide customization service for your own brand.
    You can also customize acoustic body and neck from us. 

  • Q.

    MOQ & Cost?

  • Q.

    How do you guarantee the quality?

  • Q.

    Can I buy guitar parts?

About OEM Guitar

  • Q.

    How can I customize?

    A.

    Customization with us is easy and worry free. We have years of experience to support. Please visit How To Customize Acoustic Guitar for details.

  • Q.

    Can I custom guitar with you?

  • Q.

    What kind of guitar you can OEM?

  • Q.

    Can you design the guitar for me?

  • Q.

    Can I OEM parts?

About Payment & Billing

  • Q.

    What is your payment?

    A.

    Normally, we accept split payment of T/T transfer through official bank.

    For some situation, we accept combined T/T and L/C (irrevocable L/C only).

    Trade insurance to protect both of us will be used for special situation, too.

  • Q.

    How can I pay for my order?

  • Q.

    Do you accept Paypal pay?

Additional Guidance

  • Q.

    How can I contact you?

    A.

    There are contact forms on pages of this site. You can conveniently to contact us through the forms.

    Also, it is efficient to use information on CONTACT page to reach to us.

    Our official email is: sales@customguitarra.com for general information and inquiries and  for answering question and troubleshooting.

    For urgent affair, our phone number is +86-18992028057 (also Whatsapp).

    Since you and us may stay in different time zone, we promise to reply within 24 hours.