FAQ

We list the most commonly asked questions by our clients here to help users of this website to find answers fast and directly. However, we cannot list all questions since there are many new and special ones by clients from all over the world. In case you didn’t see answers to your questions, please feel free to contact us through Email:sales@customguitarra.com or Whatsapp: +86-18992028057.

About Order

Q.
Will you ship my order?

A.
It is no doubt that your order will be shipped timely and correctly. We will send tracking information or evidence of deliver through email or any other possible contact ways.
Q.
How long it takes to ship my order?

A.
For stocked, we will ship within 7 working days.
For customized order, according to the quantity, normally we will be ready to ship in 15~35 days.

About Shipping

Q.
Will you ship to my country?

A.
We are able to ship most of countries on this planet. So, yes, we can ship to your country, too. If you are not sure about this, please feel free to CONTACT US to get recommended solution.
Q.
How do you ship my order?

A.
There are ways of shipping by our network. Please visit Global Shipping to check details. We promise to ship with the most cost-effective ways for you.
Q.
How long will my order arrive?

A.
By door-to-door express, it normally takes 3~5 days to arrive.

By air freight, it normally takes 4~10 days.

By sea, it normally takes 25~45 days.

By train, it takes at least 30 days.
Q.
How do you pack my order?

A.
The order is normally packed by carton with inside protection bubble wrap. But if you have special requirement, please feel free to advise in advance.

About Production

Q.
What can I buy from you?

A.
You can buy types of acoustic and classical guitars from us. We represent original Chinese brands. And we also provide customization service for your own brand.
You can also customize acoustic body and neck from us.
Q.
How can I customize?

A.
Customization with us is easy and worry free. We have years of experience to support. Please visit How To Customize Acoustic Guitar for details.
Q.
MOQ & Cost?

A.
Sorry that there is MOQ for customization. Normally it is 200 PCS for guitars, bodies or neck requirement.
For original brand guitars, the MOQ is 1 carton (contains 6 PCS of guitars).
We provide discounted price for ordering.
Q.
How do you guarantee the quality?

A.
We have years of experience in doing customization. There is a sophisticated procedure of customization like requirement analysis, sampling and inspection to ensure we deliver the qualified. Besides, we provide 12-month of warranty.

About Payment & Billing

Q.
What is your payment?

A.
Normally, we accept split payment of T/T transfer through official bank.

For some situation, we accept combined T/T and L/C (irrevocable L/C only).

Trade insurance to protect both of us will be used for special situation, too.

Additional Guidance

Q.
How can I contact you?

A.
There are contact forms on pages of this site. You can conveniently to contact us through the forms.

Also, it is efficient to use information on CONTACT page to reach to us.

Our official email is: sales@customguitarra.com for general information and inquiries and for answering question and troubleshooting.

For urgent affair, our phone number is +86-18992028057 (also Whatsapp).

Since you and us may stay in different time zone, we promise to reply within 24 hours.